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ArkCase FOIA provides simple intuitive request process while leveraging options like ediscovery, auto redaction, video redaction and many other features. Many of these features will be demonstrated in this video.
To start off the process, an external requestor will submit a FOIA request from the ArkCase web portal. From there, an internal user will be notified that a new request has arrived in the intake queue.
This request would then be opened and assigned to the correct user or group to fulfill the request. The assigned user will be notified by e-mail or can see the assigned request from their dashboard.
The requests can now be fulfilled by uploading documents directly to the request or an eDiscovery matter can be created on the fly with our integrated eDiscovery tool. As part of the discovery step, hundreds, if not thousands, of documents, emails, PDF’s, excels and many other formats can be uploaded directly into the request for processing.
These documents can be uploaded by many different custodians from many different sources.
During the upload process, the documents are de-duplicated and auto redacted prior to manual review. Once the documents are uploaded, a manual review can be completed by browsing the documents one by one in the embedded viewer. As part of this review, the user review each document for pre-populated auto redactions and/or add additional manual redactions to the document. In addition, documents can be marked as Exempt Withheld, Nonresponsive or For Release.
Once the user has completed the review of the first document, they can perform the same step on each document until the entire batch of documents have been reviewed. Once the review is complete, the batch of documents can be produced for a response to the requestor.
Producing the batch of documents is simple and allows for automatic burning of redactions on the redacted documents and allows users to produce native formats if required. Once the discovery process is complete and the documents have been produced, the user can view these documents in the request working folder.
The request working folder is the same location where the user can generate a correspondence letter, which will automatically generate a list of exemption codes used on the redacted documents during the discovery step. The correspondence letter is used to identify and explain the exemptions that were used on the responsive documents. In addition, other file types can be uploaded to the request at any time. For example, video and audio files can be uploaded and viewed directly in ArkCase.
ArkCase FOIA provides the ability to not only view these files, but allows for redacting videos when the request dictates providing rich media as part of the response. The video redaction option is extremely simple and provides additional value within ArkCase FOIA.
The video redaction tool allows for viewing on screen and redacting of necessary parts of the video. Then, a final version of the redacted video can be produced. Once the user has fulfilled the request completely, it can be moved to the next step in the process.
The request can now be reviewed for approval in consult approval queue. Additionally, the request can also stop in the billing queue where an invoice can be generated and sent to the requestor for payment.
Once those steps are complete, the request can be released to the requestor. The responsive documents can now be delivered by mail or electronically to the web portal for the requestor to retrieve.
The requestor will be notified their completed request and will be able to download all responsive documents, files, videos and correspondence letters from the web portal.
ArkCase FOIA is a one stop shop for your FOIA processing needs.
For any questions, please email email@example.com.