Background Investigation


Background Investigations are a critical task in ensuring that candidates are properly vetted as suitable for employment and in determining which facilities, systems, and information they can access. The complexity of the background investigations process cannot be understated.  While the process demands thorough inquiry, conducting comprehensive and timely investigations relies on using a case management system that facilitates both. The accurate tracking of all background investigation elements, in real time and historically, is crucial for organizations to meet reporting and accountability standards.


  • Inefficiencies in processing background investigation cases
  • Not meeting organization, state or federal compliance
  • Not maintaining case staff audit trails
  • Repetitive case research
  • Many errors in processing cases which cause tremendous delays


  • Ability to open, re-open, and close cases
  • Determine recommended remedies
  • Track individual cases at each stage
  • Prioritize cases based on various filters
  • Run reports to meet internal and various compliance requirements


  • Shortening processing time for all background investigation cases
  • Reduce the cost of processing background investigations
  • Ensure compliance with organization, state, and federal regulations
  • Incorporating key processes such as waiver and clearance adjudication
  • Improve resource management
  • Maintain consistent audit procedures
  • Increases data quality by eliminating recurring errors and repetitive data entry