ArkCase FOIA And You

ArkCase FOIA and You User roles—such as the out of the box roles – external, consumer, contributor, supervisor, administrator—will vary by organization. Your role and your organization's configured roles in ArkCase FOIA will affect your user experience—page titles and...

The ArkCase FOIA Page

ArkCase FOIA makes it easy to find your way around. All the pages have a similar look and feel. The topics in this section point out the parts of pages and their uses. The ArkCase FOIA page has three major elements: page banner, sidebar, and content space. The largest...

The ArkCase FOIA Modules

ArkCase FOIA is a collection of individual and integrated modules designed for managing the FOIA request process. The module names you see may be different than those in the list shown below. Your organization can configure the OOTB module labels to match your...

Your ArkCase FOIA Events

ArkCase FOIA creates a system record, an event, when actions are taken within the application. You and other users are informed of events that are created for those requests, tasks, etc. in real-time. The events can be seen in the history section of each request, and...

ArkCase FOIA Feedback

Feedback Details The Feedback button is available in the ArkCase FOIA application on the middle right of each page.  The Feedback functionality allows ArkCase FOIA application users to submit any and all helpdesk tickets or support bugs directly to the ArkCase FOIA...

Login

How to Login to ArkCase FOIA Users will need to browse to their ArkCase FOIA URL, which will show their login page to enter their username and password. Steps to Login: 1. The screen below appears at login. 2. Enter your username. 3. Enter your password. 4. Click Log...

Your Profile

Your ArkCase FOIA user profile is the space for identifying yourself by role(s), contact information, location information, and by profile picture and signature. Here, you can see at a glance the groups to which you belong and the subscriptions to which you are...

Help

Viewing User Help ArkCase FOIA Help The ArkCase FOIA help site provides details on how to use the application. The help site will help all business user understand the different functionality available in ArkCase FOIA. 1. Click your name in the profile space to open...