Complaint Case Management

User Friendly, Easily Accessible, and Customizable

Accessible Through Any Device

Incidents can happen at any time. This means that your customers, partners, or employees should be able to reach out for support in many ways, at any time of the day. ArkCase’s Complaint case management solution can be accessed from any device, including mobile, anytime.

headphones
calendar

Track Complaints from Submission to Resolution

Complaint case management includes a timely acknowledgment, a process towards resolution, and a final beneficial outcome. ArkCase makes this possible by providing an organization with the ability for multiple authorized users
to track and collaborate on the case.

Keep Future Customers Happy

Due to the sensitive nature of complaints, having a software tool that allows you to ensure your customers are happy while maintaining your brand reputation and compliance status is critical. Prevent future complaints by identifying trends. ArkCase allows an organization to go further with Complaint case management by generating reports and audits. With easy-to-use reporting and auditing functions, case analysis has never been easier.

happy customers
security

Never Worry About Security and Confidentiality

ArkCase allows an organization to restrict access when necessary to keep customer information private and secure. Within the application, administrators are able to customize user roles and access to cases. Certain fields on documents can even be redacted with ArkCase’s annotation and redaction capabilities.

Accessible Through Any Device

Incidents can happen at any time. This means that your customers, partners, or employees should be able to reach out for support in many ways, at any time of the day. ArkCase’s Complaint case management solution can be accessed from any device, including mobile, anytime.

headphones

Track Complaints from Submission to Resolution

Complaint case management includes a timely acknowledgment, a process towards resolution, and a final beneficial outcome. ArkCase makes this possible by providing an organization with the ability for multiple authorized users to track and collaborate on the case.

calendar

Keep Future Customers Happy

Due to the sensitive nature of complaints, having a software tool that allows you to ensure your customers are happy while maintaining your brand reputation and compliance status is critical. Prevent future complaints by identifying trends. ArkCase allows an organization to go further with Complaint case management by generating reports and audits. With easy-to-use reporting and auditing functions, case analysis has never been easier.

happy customers

Never Worry About Security and Confidentiality

ArkCase allows an organization to restrict access when necessary to keep customer information private and secure. Within the application, administrators are able to customize user roles and access to cases. Certain fields on documents can even be redacted with ArkCase’s annotation and redaction capabilities.

security

Testimonials

“ArkCase Legal has an intuitive yet powerful interface. The application stores all the important case details within the application, including documents, contacts, calendars, emails, tasks, and billing. Users never have to leave the application to perform these tasks.

Michael L.

CIO, Top 100 US Law Firm

Complaint Management

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