Complaint Management

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Incidents (i.e., fraud, accidents, harassment, poor customer experience, etc.) can happen at any time. This means that your customers, partners, or employees should be able to reach out for support in many ways, at any time of the day. This is why your organization needs an advanced, multi-faceted Complaint Management system that helps you provide the support that they expect.

At the same time, the frequency of turnover in customer service demands that your Complaint Management system is user-friendly and collaborative. You need a system that has an easy-to-use interface with visual tools and reporting capabilities to increase productivity and customer satisfaction.

Challenges

· Slow or obsolete complaint management tools
· Inability to track and collaborate on complaints
· Lack of visibility into workloads and priorities
· Lack of reporting and auditing functions
· Inability to integrate with other systems
· Difficulty accessing via mobile devices
· Ineffective search tools

Solutions

· Customizable templates for quick responses to all types of complaints
· Accessible from any device (smartphone, laptop, tablet, etc.)
· Complete document and records management capabilities
· Intuitive collaboration by authorized users
· Easily access and update complaint files

Benefits

· Improve effectiveness with collaboration and intuitive reporting
· Open structure that integrates with other applications
· Flexible workflows and response templates
· Quick and simple reports and audits
· Workload and priorities overview
· Work-anywhere, from any device