Product Lifecycle Policy

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Overview

The purpose of this document is to provide guidance for the relative timeline of major milestones in the lifecycle of ArkCase branded product or OEM variations of these product offerings. Included in this document is guidance for product release cycles, how versions...

Product Release And Life Cycle

The ArkCase product is typically released on the following schedule: 3-4 releases per year Upon General Availability (GA) of a release (e.g., ArkCase 2020.01), that version is scheduled for deprecation 24 months after GA release date. After deprecation, an additional...

New Customer Sales

New customers must purchase licenses against the most recent release of a product. The one exception to this policy is for situations in which a proposal or bid is issued within 30 days of a General Availability date of a release. In this situation, all purchase...

Definitions

Release: A product release is denoted by a version (e.g. 2020.01) and releases are typically made 3-4 times a year. General Availability: The milestone date for which a product is deemed commercially available. End of Sales: The last day a new license for either a...