VIENNA, VA, April 24, 2020—The U.S. Equal Employment Opportunity Commission (EEOC) announced the selection of ArkCase software to process and track Freedom of Information Act (FOIA) requests. Currently, the EEOC receives on average 18,000 FOIA requests annually. With the implementation of ArkCase, the EEOC will have increased response time, a reduced risk of lost information and the ability to search for critical information among FOIA requests.
Additional benefits of using ArkCase include:
- Compliance with security and records retention
- De-duplication of requests at submission and documents during processing
- Lower total cost of ownership with FedRAMP cloud solution
- Centralized processing from multiple request channels: web, fax, paper
- Faster assembling of correspondence and response packaging for efficient delivery
- Protected information through role-based security and built-in redaction exemption codes
- Integration with pay.gov
“ArkCase is proud to be the connection between the government and its citizens,” stated Vice President of Enterprise Practice, Ray Azarm. “Our software will allow the EEOC to provide a simpler and quicker process for the public to access the information it requests.”
EEOC is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person’s race, color, religion, sex (including pregnancy),
national origin, age (40 or older), disability or genetic information. Further information is available at www.eeoc.gov.
ArkCase is a global leader in Open Source enterprise case management technology and provides a highly configurable, secure and compliant platform. This platform provides core competencies to modernize an enterprise solution that includes content management, personalized dashboard, AI/ML, predictive analysis, reporting and workflow. By taking advantage of the latest open source technologies, ArkCase provides a low-code environment that is cost effective to implement and maintain.