Details
They matter to us and we know they matter to you.
Accelerate Your Research
Evaluating software is hard. To help accelerate your research,
we have provided you with a list of features and functions below:
Information Management
The convergence of CRM, BPM and ECM meet at ArkCase.
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Business Process Management / Workflow
Automate your processes in to streamlined workflows. ArkCase provides a graphical user interface so business users can automate their business process. ArkCase embeds a BPMN compliant workflow engine which allows users to create business processes in the BMPN compliant editor of their choice
Case Management
Manage your information in context. Understanding that a case is a collection of related information (forms, documents, entities, tasks, etc.). ArkCase is being used to modernize a wide variety of business solutions to include Compliant Management, FOIA, Medical Release of Information, Docket Management, Investigative, Loans, Legal, Human Resources, Procurement, Contracts, Executive Correspondence, Correspondence Management, etc.
Collaboration
Work together to complete workflow and tasks faster. ArkCase provides a single repository for users to collaborate and provide quick disposition their information and tasks
Organization and People Management
Manage your contacts. ArkCase provides an intuitive mechanism to manage the organizations and the people associated with your business solution
Tag Management
Enrich your information for future discovery. ArkCase allows users to add tags to cases, documents, tasks, etc. to categorize and enrich information. Users can then search using tags and filter results to discover information stored in the repository
Task Management
Track your work. Ad hoc and automated tasks are created to formally assign work to users. Tasks are linked to their parent object (i.e. case, compliant, docket, loan, etc.)
Time and Expense Management
Track your time and expenses. ArkCase allows users to manage the time and expenses associated with their case (Complaint, FOIA Request, Contract, etct). Time and expense forms can be saved as draft and submitted for approval once completed
Something Missing?
Is a feature missing that is a deal-breaker? Go ahead and submit a feature request and we will evaluate it. We are constantly fielding feedback from our current and future customers to build solutions they actually want and need.
Data Collection & Management
Extend your existing ECM platform (e.g. any CMIS compliant repository to include Alfresco, FileSystem, OpenText Documentum, Nuxeo, SharePoint, etc.) to modernize and simplify your digital initiative.
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Document Management
Manage and organize your information. ArkCase extends an organization’s enterprise document and records repository to provide a wide range of document library services (i.e. check-in, check-out, versioning, emailing, etc.). By leveraging the CMIS standard, ArkCase supports over 40 enterprise content management systems to include Alfresco, DocuShare, Hyland OnBase, OpenText Documentum, Nuxeo, SharePoint, etc
Online Editing
Work efficiently. ArkCase allows multiple users to simultaneously edit documents online. No need to download locally, edit and upload at some future point. Simple edit online, save and exit with done
Rich Media Management
Quickly access video and audio information. ArkCase provides streaming for rich media information. Large video (i.e. body camera video or interviews) or audio files can be consumed in seconds versus waiting minutes for the file to download. In addition, while the file is being viewed or heard, the user can transcribe, annotate, create notes, and tag the file to collaborate with other users.
With AWS AI integration, audio and video files can be automatically transcribed making the text searchable for discovery. AWS Comprehend is used to provide natural language processing (NLP) that uses machine learning to find insights and relationships in text — no machine learning experience required.
Records Management
Comply with regulations and policies. ArkCase provides retention services (i.e. archive or destroy after xx years from closure. In addition, ArkCase extends your enterprise records management platform to comply with DOD 5015 providing retention, disposition, legal holds, audit, etc.
Social Collaboration
Quickly engage others users within the system by using the @John Doe within any of the text boxes within the system. John Doe will get a notification (i.e., email) with the note and an embedded link to the text that referenced the user.
Low Code & Highly Configurable
Reduce time and risk by minimizing the amount of custom code.
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Audit Management
Know what’s going on. ArkCase audits user and system generate events and provides access to authorized users. Users can see a chronological view of the events of the system or their case, task, compliant, etc. ArkCase also integrates with your log management system so logs can be aggregated and analyzed for suspicious behavior
Brand Management
Make the system yours. ArkCase allows users to personalize their solution with logos and configuring the colors to comply with their brand and style guides
Internationalization and Localization
Work in your language. ArkCase provides support for multiple languages to include Spanish and Chinese and provides a configurable framework to add or extend languages if they are not provided OOTB
Label Management
Configure to your terms. The terms within the application can be easily configure via the Administrative Console. If you want case to say docket or loan or audit or any other business term, it takes seconds for business users to make the solution configured to their needs
User Management
Manage the users of the system. ArkCase allows administrative users the ability to quickly provision user and grant them the appropriate roles/privileges so they can be productive immediately
Queue Management
Configure and manage work items through structured queues. ArkCase provides a configurable queue model that allows organization to manage cases and work items through structured queues as with loans or FOIA or Exec Correspondence solutions
Data Visualization & Reporting
What good is storing information if you can’t report and visualize the data to make informed decisions?
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Data Analytics
Mine your data. ArkCase provides an analytics module for ad hoc querying of information
Faceted Search
Filter search results. ArkCase provides a configurable set of facets that can be used to quickly filter search results
Personalized Dashboard
Consume information in a way that makes sense to you. ArkCase provides a mechanism to create additional dashboard widgets that can be associated to roles. Once associated to a user’s role, the user can add the dashboard widget to their dashboard
Standard Reports
Track your KPIs. What good is collecting information if you can’t track it. ArkCase allows users to create reports real-time or have them run on a periodic basis and delivered to the appropriate parties
Integration
Within an enterprise, software must be able to integrate with other systems. ArkCase exposes its services as RESTful endpoints.
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Calendar Integration
Sync your cases with your calendar. ArkCase integrates with calendaring system like Exchange to provide a common calendar for the case that can be access via mobile devices and your calendar client (i.e. Outlook)
Directory Services / LDAP Integration
Manage users within Active Directory / LDAP. ArkCase integrates with an organizations directory service to synchronize users and groups. Simply provision your users in AD and it’s synched to ArkCase
Email Integration
Communicate with your partners. ArkCase allows users to email into and out of a case. Users can send information as an attachment or a link. Links can be configured with a time bound token (i.e. expire in 3 days) for external users
ECM Integration
Store your information where you want it. ArkCase natively integrates with over 40 ECM repositories to include Alfresco, AWS Elastic File System, Documentum, Nuxeo, and SharePoint
CRM Integration
Associate your organizations and their contacts with cases. ArkCase integrates with CRM solutions like Microsoft Dynamics or Salesforce to search and associate entities with cases
Security
ArkCase was developed with security as a primary component and has been deployed to comply with ISO27001, HIPAA, HITECH and other security controls.
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Accessibility & Section 508
ArkCase is tested to ensure compliance with accessibility guidelines and policies
PIV Card and CAC Authentication
Role-based Access Control (RBAC)
Protect your information. ArkCase uses RBAC to protect information once a user has authenticated with the application
Self-services
Reduce burden on IT. Users can reset passwords without having to contact Administrators
Single Sign-On (SSO)
Simplify login. ArkCase supports SSO simplifying access for users
Mandatory Access Control List (MACL)
Protect your data. Grant or deny access that will override roles (i.e. Case is open but no access to John Doe)
Log Analytics
Analyze user activity. ArkCase embeds Elastic, Kibana and Logstash (ELK) stack to analyze and visualize user activity
Platform Agnostic
ArkCase is platform agnostic, which increases options for our customers.
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Cloud
Take advantage of the cloud. ArkCase is cloud friendly and has been implemented as a FedRAMP offering by our partners
On-premise
Deployment within your data center. ArkCase can easily be deployed on physical or virtual machines within your data center
