FOIA / Public Records / ATIP

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Growing FOIA / ATIP / Public Records requests submitted by citizens is pushing these agencies to their limits. At the same time, agencies are expected to do more work and save more resources. The result: tension.

ArkCase has created a FOIA /ATIP/ Public Records solution that helps just that: get more work done and do it under budget. ArkCase Open Source case management solution is used as the foundation, while the FOIA/ ATIP/ Public Records module is used as a solution component for this particular use case.

Challenges

  • Providing continuous visibility to stakeholders
  • Efficiently creating response correspondence
  • Manually processing paper requests
  • Responding efficiently and quickly
  • How to do more with less

Solutions

  • Collect confidential information, redact or “black out” with configured exemption codes
  • Bundle up responses for immediate delivery based on the requestor’s preference
  • Generate annual and periodic reports (i.e., DOJ and Vaughn Index reports)
  • Route requests quickly and efficiently through a queue review process
  • Streamline the collection of public requests from many channels
  • Tailor to your agency’s review and approval process

Benefits

  • Increased workload capacity
  • Reduced risk of lost information
  • Ability to search for critical information
  • Compliance with security and records retention
  • De-duplication of requests at submission and during processing
  • Lower your total cost of ownership with our FedRAMP cloud solution
  • Centralized processing from multiple request channels: web, fax, paper
  • Faster assembling of correspondence and response packaging for efficient delivery
  • Protect information through role-based security and built-in redaction exemption codes

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