Human Resource Management

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Successfully managing layers of employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using a case management system.  HR staff can view all top-level information related to an employee and can use a case management system to oversee all aspects of that person’s tenure, from on-boarding to performance reviews to separation. Case management system also securely manages all personally identifiable information (PII).

Challenges

  • Inefficiencies in employee on-boarding process
  • Inefficiencies in fulfilling employee requests
  • Disparate repositories for all related human resource files
  • Bottlenecks in various HR requests and processes
  • Not having visibility to all HR related files and cases
  • Not meeting various HR compliance regulations

Solutions

  • Flexible case management system to help effectively manage and rapidly deliver HR process services
  • Centralized case management system to process and house all employee related files
  • Reduce costs through efficient management of case work and metric-driven justification for process improvements
  • Offer intuitive dashboards and reporting to help business leaders make better decisions based on real-time information and historical trends
  • Up-to-date inventory of team member skill and expertise profiles
  • Integrated access to information in other business systems such as ERP, ECM, and CRM

Benefits

  • Increase in employee satisfaction
  • Faster processing of employee requests
  • Ability to integrate and ingest documents and content from various HR related systems
  • More efficient HR onboarding process
  • Meeting various HR compliance/regulations
  • Increase in employee retention by improving employee’s customer service