Successfully managing layers of employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using a case management system. HR staff can view all top-level information related to an employee and can use a case management system to oversee all aspects of that person’s tenure, from on-boarding to performance reviews to separation. Case management system also securely manages all personally identifiable information (PII).
Challenges
- Inefficiencies in employee on-boarding process
- Inefficiencies in fulfilling employee requests
- Disparate repositories for all related human resource files
- Bottlenecks in various HR requests and processes
- Not having visibility to all HR related files and cases
- Not meeting various HR compliance regulations
Solutions
- Flexible case management system to help effectively manage and rapidly deliver HR process services
- Centralized case management system to process and house all employee related files
- Reduce costs through efficient management of case work and metric-driven justification for process improvements
- Offer intuitive dashboards and reporting to help business leaders make better decisions based on real-time information and historical trends
- Up-to-date inventory of team member skill and expertise profiles
- Integrated access to information in other business systems such as ERP, ECM, and CRM
Benefits
- Increase in employee satisfaction
- Faster processing of employee requests
- Ability to integrate and ingest documents and content from various HR related systems
- More efficient HR onboarding process
- Meeting various HR compliance/regulations
- Increase in employee retention by improving employee’s customer service