Successfully managing layers of employee information requires tremendous attention to detail. Organizations can improve the flow of personnel data using a case management system. HR staff can view all top-level information related to an employee and can use a case management system to oversee all aspects of that person’s tenure, from onboarding to performance reviews to separation. Case management system also securely manages all personally identifiable information (PII).
Challenges
- Inefficiencies in fulfilling employee requests
- Inefficiencies in employee on-boarding process
- Lack of visibility to all HR related files and cases
- Disparate repositories for all related HR files
- Not meeting all HR compliance regulations
- Bottlenecks in various HR requests and processes
Solutions
- Flexible case management system to help manage and deliver HR services
- Centralized system to process and house all employee related files
- Reduce costs through efficient management of case work and metric-driven justification for process improvements
- Offer intuitive dashboards and reporting to help make better decisions
- Up-to-date inventory of team member skill and expertise profiles
- Integrated access to information in other business systems
Benefits
- Increase in employee satisfaction
- More efficient HR onboarding process
- Faster processing of employee requests
- Meeting various HR compliance/regulations
- Ability to integrate and ingest content from various HR systems
- Increase in employee retention by improving employee’s customer service