Investigative Case Management


For law enforcement/internal affairs organizations and investigation departments, case tracking becomes one of the most important ways to ensure accountability and to increase the success of investigations. In addition to accountability, organizations must also ensure best practices in internal processes throughout the investigation lifespan. Investigations address endless demands and requirements that necessitate process efficiency with innovative tools, superior methodologies, and leading-edge architectures.


  • Lack of a 360-degree view of a case
  • Inefficiencies with case processing
  • Lack of integration with a records management system
  • Lack of role-based access control and auditing
  • Limited search, reporting and analytics
  • Minimizing errors in processing cases


  • Manage the case lifecycle (e.g. open, inactive, re-open, and close cases)
  • Auto-assign and prioritize cases based on workloads
  • Integration with Office 365 and Microsoft Exhange
  • Synchronize with your CRM (i.e. Microsoft Dynamics, Salesforce, etc.)
  • Reporting and analytics to discover patterns


  • Improve resource management
  • Maintain consistent audit procedures
  • Simplify and automate complex processes
  • Reduce the cost of processing investigations
  • Shortening processing time for investigations
  • Ensure compliance with state and federal regulations
  • Enhances record, document, and evidence management tracking
  • Increases data quality by eliminating recurring errors and repetitive data entry

Download PDF