Less can be More: Discovering the Key Metrics for ROI from Healthcare Case Management Software

Having a good healthcare case management software, such as ArkCase, is an important best practice for your organization. After deciding on your case management software, it’s important to take stock of the current state of the patient care program. In this blog, we will take a look at some of the key outcomes you’ll want to think about and then into some of the suggested best practices. So, whether you are just starting out with healthcare CM software or looking to restore your organization’s auditing practices, keep reading.

Metrics that Matter

Running a patient care program is a huge undertaking and involves loads of moving pieces. So, how will you know which ones are the most important for your organization? Good question. Every organization will have different needs, but here are some of our recommendations:

  1. Patient Outcomes – Regardless of what sector you occupy in the healthcare industry, creating positive outcomes for your patients is a top one priority. It is also one of the most important things to start evaluating when you have got your healthcare case management software in place.
  2. Staff Activity – Great patient outcomes are crucial, but even if your outcomes are great, it is important to understand how much effort your staff is putting in. Measuring productivity will help your organization better understand employee needs and how to locate resources to produce the best outcomes for your patients and how to optimize ROI on staff.
  3. File Management – Administrative tasks, like file management, are one of the most frustrating parts of the healthcare industry. Therefore, having solutions to these challenges can be incredibly powerful (This is where ArkCase comes in). However, it is crucial to learn how to best cooperate with healthcare plans, providers of primary care or specialties, social workers, and so on.

Best Practices for Using Healthcare Case Management Software

So now that you have a clearer idea of what to look at first, how will you use these resources efficiently and implement some best practices? While there is no one right way to make your healthcare CM software work for you, here are some ideas we suggest:

  1. Employ a certified case manager – One software can do a lot, but it is only as smart as the people using it. That is why a certified case manager implementing case management best practices can play a key role in the efficient utilization of your healthcare case management software; helping translate its potential and power into positive patient experiences.
  2. Think about both the micro and the macro – Case management software plays varying roles within a single organization: From coordinating a single patient’s care across providers at the micro level to helping an entire organization evaluate its ROI at the macro end of the scale. If you avoid digitizing either side of the micro-macro spectrum, you may not be efficiently harnessing the full power of technology at your disposal.
  3. Focus on patient outcomes – Sometimes a Health Maintenance Organization (HMO) or other health care providers will use the terms “managed care” and “case management” interchangeably. However, while managed care focuses on minimizing the need for health services, case management devotes effort on getting the right health services to the patient in the right combinations and at the right time. By focusing on creating good outcomes for those in your patient care programs, you can make sure you are using resources to help you achieve your ultimate customer-satisfaction goals.


Your healthcare case management software can do tons of things, but what it cannot do on its own is decide what to focus on or how to make decisions that benefit your patients, your staff, and your organization as a whole. By taking the time to determine a simplified set of metrics that matter, you can aim your organization toward efficiency and effectiveness.









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