Login

How to Login to ArkCase FOIA

Users will need to browse to their ArkCase FOIA URL, which will show their login page to enter their username and password.

Steps to Login:

1. The screen below appears at login.

Steps to Login

2. Enter your username.

3. Enter your password.

4. Click Log In.

A message appears if you enter incomplete or incorrect login information. The system permits a limited number of login attempts. If the system locks, follow your organization’s procedure for system administration support.

How to Login to ArkCase FOIA

Forgot Username

The user will need to browse to their ArkCase FOIA URL, which will show their login page where the user can click on the forgot username link. When the user clicks the forgot username, they can follow the screen prompts and instructions to retrieve their username.

Steps to Find Forgotten Username:

1. Click on the Forgot Username link.

Forgot Username

2. The Forgot Username modal box will open.

Forgot Username

3. The user can then enter their email address they have on file for the ArkCase FOIA application, and click the Forgot Username button.

Forgot Username

4. The user can also click the Cancel button to exit the Forgot Username modal box.

5. If there is a username associated to the email address entered on the Forgot Username modal, a confirmation message will be shown.

Forgot Username modal

6. If there isn’t a valid user with this email, an error message will be shown.

Forgot Username Modal

Forgot Password

Users will need to browse to their ArkCase FOIA URL, which will show their login page where the user can click the forgot password link.  When the user clicks the forgot password, they can follow the screen prompts and instructions to retrieve their password.

Steps to Find Forgotten Password:

1. Click on the Forgot Password link.

Forgot Password

2. The Forgot password modal box will open.

Forgot Password

3. The user can then enter their username and email address they have on file for the ArkCase FOIA application, and click the Forgot Password button.

Forgot Password button

4. The user can also click the Cancel button to exit the Forgot Password modal box.

5. If there is a username associated to the email address entered on the Forgot Username modal, a confirmation message will be shown.

Forgot Password

6. If there isn’t a valid user with this username and email, an error message will be shown.

Forgot Password