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How to Login into ArkCase

The user will need to browse to their ArkCase URL, which will show their login page where the user can enter their username and password.

Steps to Login

1. The screen below appears at login.

How To Login Into ArkCase

2. Enter your username.

3. Enter your password.

4. Click Log In

A message appears if you enter incomplete or incorrect login information. The system permits a limited number of login attempts. If the system locks, follow your organization’s procedure for system administration support.

How To Login Into ArkCase

Forgot Username

The user will need to browse to their ArkCase URL, which will show their login page where the user can click on the forgot username link. When the user clicks the forgot username, they can follow the screen prompts and instructions to retrieve their username.

Steps to Find Forgotten Username:

1. When the user clicks the Forgot Username link.

Forgot Username

2. Then the Forgot Username modal box will open.

Forgot Username

3. The user can then enter their email address, they have on file for the ArkCase application, and click the Forgot Username button.

Forgot Username

4. The user can also click the Cancel button to exit the Forgot Username modal box.

5. If there is a username associated to the email address entered on the Forgot Username modal, a confirmation message like the below will be shown.

Forgot Username

6. If there isn’t a valid user with this email, a message like the below will be shown.

Forgot Username

Forgot Password

The user will need to browse to their ArkCase URL, which will show their login page where the user can click the forgot password link.  When the user clicks the forgot password, they can follow the screen prompts and instructions to retrieve their password.

Steps to Find Forgotten Password:

1. When the user clicks the Forgot Password link.

Forgot Password

2. Then the Forgot password modal box will open.

Forgot Password

3. The user can then enter their username and email address, they have on file for the ArkCase application, and click the Forgot Password button.

Forgot Password

4. The user can also click the Cancel button to exit the Forgot Password modal box.

5. If there is a username associated to the email address entered on the Forgot Username modal, a confirmation message like the below will be shown.

Forgot Password

6. If there isn’t a valid user with this username and email, a message like the below will be shown.

Forgot Password

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