The Complaints Module
The Complaints module lists all complaints currently in the system. Use the module to edit a complaint, add supporting documents, update people and participants, and submit a Close Complaint request. You can open the module from the Navigation Frame or from your Dashboard.
From the Navigation Frame
To open the module from anywhere in ArkCase, click the Complaints tab in the Navigation Frame.
Note: By default, ArkCase lists all complaints you have permission to view, selects the first item on the list (list is in descending order, newest first), and opens in the Detail Frame.
From your Dashboard
If you are the complaint assignee, select the Complaint ID or Title from the My Complaints (widget) list on your Dashboard.
Note: Clicking either the Complaint ID or Title in the widget list opens the Complaint.
Summary Panel
A summary (metadata) of the selected complaint appears as the first section of the detail.
The summary gives a high-level overview of the complaint. The system creates the complaint number, identifies the Owning Group (determined by the assignee), sets the due date, and assigns the state (status). Your local configuration may generate other information.
Complaint Actions
The actions you can take on a complaint depend on your local configuration and permissions. For example, a read-only permission may apply to Complaints to which you are not the assignee or in which you are only following by subscription.
Use the Action Panel to:
- Create a new complaint.
- Close the complaint.
- Subscribe or unsubscribe.
- Claim the complaint.
- Restrict view and modification permissions to you (as assignee) and to designated members of the Owning Group.
- Refresh the current page.
Navigation Icons Panel
Click an icon to view the section.
Note: The name of the section appears when hovering over each icon.