Overview Of People

The People Page

The People module provides flexible contact management. New contacts can be added from Requests, People Forms, and directly from the People module. You can also create a new person using Global New. 

  • Users can deactivate/activate existing people.
  • People can be associated with one or more organization(s).
  • People can be associated with many different requests


  • Search for a person
  • Add/edit People
  • Activate or Deactivate People 
  • People changes included in audits
  • People access control list (ACL) – Protected with mandatory exclusion
  • Can integrate with external Contact Management Systems
  • People relationships with other people
  • Administrator ability to manage relationship types
  • Add and remove people on Requests, Tasks, etc.

You can locate and open the People module from the Navigation Frame.

To open the People module from anywhere in ArkCase, click the People tab in the Navigation Frame.

Note: By default, ArkCase selects the first person on the list (items list in alphabetical order based on last name).

Summary Panel

A summary of the selected person appears as the first section of the detail. The summary gives a top-level overview of the person. The system assigns the status and the person’s ID. Your local configuration may generate other information.

People Actions

The actions you can take on a person depend on your local configuration and permissions. For example, a read-only permission may apply to people to which you are not the associated with.

People Actions

Use the Action Panel to:

  • Deactivate/Activate a person
  • Restrict view and modification of a person.
  • Refresh the people page.

People Navigation Icons Panel

If the panel view is expanded, each section can be opened by clicking the associated link.

Note: The name of the section appears when hovering over each icon.

Browse Panel

ArkCase displays a list of all People that you are authorized to view or act on. The default order of the list is alphabetical based off the person’s last name. The Browse Panel makes available several ways to find and view People. The Browse Panel allows the user to Search, Sort, and Filter the list of People.