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Is your agency under constant pressure to respond more quickly to Freedom of Information Act requests?
Are you facing backlog which is causing even more delays. The volume of data that needs to be processed with each FOIA request is increasing. This can lead to possible lawsuits and hefty fines due to delays and agency responses.
Welcome to ArkCase, a Case management platform that provides a FOIA solutions, which allows agencies to respond to FOIA requests quickly, efficiently and securely.
The ArkCase FOIA request process starts when a citizen or anyone outside of the agency requests information from the agency. Before it is submitted the application can identify existing requests that were answered and are identified as duplicates.
This way the requester does not submit another request that’s already an exact copy. The request then goes through a queue workflow process, which can easily be customized for each individual agency’s review and approval process. Typically a request will go through intake fulfillment approval then perhaps into a legal review where document segments can be redacted and then on to billing expenses related to the request and then any releases.
Automated tasks and correspondence templates assist the users for greater efficiency and consistency. Our response then goes back to the requester. From intake to release ArkCase streamlines and automates various activities for greater efficiency and collaboration. The benefits of using ArkCase are clear, be compliant, save your agency time, create faster transactions and reduce errors.
With ArkCase you’ll be able to get rid of manual processes and collaborate easily on FOIA requests.
Worried about auditability?
ArkCase has you covered with the capability to keep track of all access and activities related to the document and management of a FOIA request.
Each time someone accesses a request or makes a change to a request, the audit lock is updated with a time stamp that identifies who did what and where.
ArkCase also provides comprehensive and out of the box reports and analytics for both operational and regional compliance requirements.
ArkCase provides all these features in a safe and reliable manner. ArkCase is CJIS, HIPAA ready and Veracode compliant ensuring that your organization is always protected and up to date with the latest compliance requirements.
Get started with ArkCase FOIA today.