Traditional business processes revolve around long-term use and workflow standardization, thus reducing the need of changes. But we have seen the future and the message is clear: mission needs can quickly change; organizations must be nimble enough to quickly adapt. Case management solutions must demonstrate the flexibility to keep pace. One significant way to make that happen: less coding.
Historically, keeping up with changes in the business process required significant re-coding of software. A change could include new points of data entry, new points of control, and a different number of people involved in each business process.
To comply with these changes, the organization may need to update its case management workflow with new data capture forms where both workflow and forms can be case-specific as well as department-specific. This is why in most cases, any time legislation changes the feedback from these established systems is a strong push-back. It’s not that established systems are against change. It’s that it takes so much work to reconfigure the software so it would comply with the new business rules.
The Challenge of Building Coding Forms
Most of the times each case management scenario calls for different forms. For example, for a FOIA case management solution, there may be a FOIA request form needed. For a labor dispute, there may be a complaint form needed.
Multiple forms, multiple scenarios, multiple cases, multiple departments. Implementing form changes can often create a huge workload for developers, with often frustrated business owners who expect quick updates.
Then there is the issue of potential workflow changes. Any change could mean huge expenses to make old case management platforms comply with new workflow requirements because most of that changing means programmers editing the code. It’s no wonder that many department heads and business owners are looking for new, modern, flexible case management platforms like ArkCase that are
easier on the budget because with these platforms, changes are an issue of point-and-click reconfiguration, instead of re-coding the software.
Why We Need Low-Code Case Management Systems
To stay ahead in a fast-changing world, businesses and organizations must find ways to do things better, faster, and cheaper. The demand for custom forms has never been higher, code-based development approaches simply cannot keep pace. As Forrester Analyst, John Rymer, said “If we rely only on coding, we’re going to fail. It’s too slow. It’s too inflexible. We can’t move fast enough.”
With modern case management platforms things are different. Forms are quickly built, seamlessly deployed, and easily changed. All without coding. Also, these platforms provide an excellent fine-tuning mechanism to further improve business processes without the technical challenges.
ArkCase Form Builder Tool
We at ArkCase have seen these scenarios many times over the years. Technology is creating a push-back, preventing organizations from fine-tuning their data processing and case management workflows.
For this reason, we heavily invested in the ArkCase form capabilities. The simple point-and-click, drag-and-drop form builder enables businesses and organizations to build and edit data capture forms. The tool can even make fast work of business process changes. The example Change Case Status form was easily implemented using the form builder.
ArkCase stores each form as a template. When you change the template, you are changing the form, and everybody who uses that form will see the changes immediately. No complex, scheduled deployment needed.
Creating a new form is also a point-and-click process. You can create text fields, checkboxes, radio buttons, dropdown lists, etc., with a click of the mouse, without any coding. Any associated workflows or logic are also configurable with point-and-click ease.
- Do you want a mandatory field? You can easily enable that function with a single click.
- Do you want a conditional layout based on a dropdown selection? You can do that with a few clicks of the mouse.
- Do you want a specific action to happen when the user clicks the Submit Form button? You can also make that happen without any programming knowledge.
All of this while complying with accessibility requirements like Section 508!
It is clear that businesses need a faster way to make forms and adjust business processes. It is also clear that code-intensive case management platforms are too slow and too expensive to keep up with all the changes.
Luckily, low-code development platforms are available that offer the much-needed light-at-the-end-of-the-tunnel. Innovative and cost effective platforms like ArkCase built with latest and leading open source technologies, make it possible for businesses and organizations to keep pace with the changes without breaking the bank.
Building, editing and deploying new data capture forms and business processes has never been easier. But for IT departments and business heads alike, the fundamental question still remains: maintain your old systems or switch to a modern platform like ArkCase?