ArkCase Technical Support

We are here when you need us.  Businesses that are serious about IT modernization and transformation love ArkCase case management platform.  Our highly skilled support staff have the expertise to handle all your product issues. You’ll always talk with experts who truly understand the product and how to help solve your specific challenges.  Your investment provides the following:

  • A versatile and dedicated support team with a flexible support experience based on the offering you select for your business needs
  • ArkCase platform that is scalable both horizontally and vertically
  • ArkCase code releases so that issues can be resolved by the team who built the product

Wherever you are, we’re here to help you — with support offices in the Americas and EMEA, we have built an infrastructure that provides a follow-the-sun coverage to respond to your support needs.

An open source product needs exceptional support that can help every customer from those who are just starting out to developers with many years of experience. ArkCase has a range of support options to meet these needs.

ArkCase Support Packages

Gold Support

With telephone, email, and support portal access, all severity issues are responded to within the initial targeted service level response of four hours. Gold support is most appropriate for non-mission critical applications.

Platinum Support

Our platinum support package is ideal for high-availability systems. Any production system down issue (Severity 1) will be responded to within two hours of notifying ArkCase support. Our engineers work with your team to resolve the issue in the shortest possible time.

ArkCase Partner Support

If you need regional support, you may want to consider working with one of ArkCase’s partners. They can help you with planning your solution, through implementation, transfer of knowledge, and full support under one of ArkCase’s support packages. Find a Certified ArkCase Partner

Additional Support Resources & Links

 

Click here to Contact Support

 

Download Detailed Tech Support Policy

 

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