Your Profile

Your ArkCase user profile is the space for identifying yourself–by role(s), contact information, location information…even by profile picture and signature. Here you can see at a glance the groups to which you belong and the subscriptions to which you are subscribed. Profile details are particularly helpful when team members work in different locations or for different organizations.  The user can also reset their ArkCase application password and outlook password from the profile page.

Opening/Viewing Your Profile

Only you can open and view your profile–at any time, from anywhere in ArkCase.

Steps for Opening and Viewing Your Profile:

  1. Click the User Menu frame to open the menu.
  2. Click the My Profile option from the list.

Opening/Viewing Your Profile

Your Profile page opens. The first time you open it, the page will look similar to the example below.

Opening/Viewing Your Profile

The Profile displays your name and e-mail address. You will add the missing (Unknown) information.

Viewing Security Groups

Your security groups will show in the Groups Section directly under your Profile picture on the Profile page. The group(s) that are listed there control your Role Based Access Control (RBAC) that allows your specific privileges and access in the application.

Viewing Security Groups

Updating Your Profile

You can return to your profile page at any time to update professional details as changes occur, for example, change to your title or role, which appears in the ArkCase Profile frame when you are logged in, or changes to your contact information. (Updating Your Profile)

Updating Picture

Steps to Updating Profile Picture:

1. Click the Change Picture and Windows Explorer opens your shared drives and folders.

Change Picture

2. Locate and select the image you want to upload.

Change Picture

3. When the file name appears in the File name field, click Open. The image is added to your profile.

change picture

Acceptable image file formats are .jpeg/jpg, .png, and .gif.

Updating Title

Steps to Updating Profile Title:

1. Click on the Title and an inline editable text box will open.

Updating Title

2. Enter the updated title and then click the save button.

Updating Title

3. If the user decides to cancel the update, during the inline text update, the ‘X’ button can be clicked.

Updating Title

Updating Signature

Steps to Updating Profile Signature:

1. Click the Change Signature and Windows Explorer opens your shared drives and folders.

Updating Signature

2. Locate and select the image you want to upload.

Updating Signature

3. When the file name appears in the File name field, click Open. The image is added to your profile.

Updating Signature

Updating Contact Information

Steps to Updating Profile Contact Information:

1. Click on any Contact Information field and an inline editable text box will open.

Updating Contact Information

2. Enter the updated information and then click the save button.

Updating Contact Information

3. If the user decides to cancel the update, during the inline text update, the ‘X’ button can be clicked.

Updating Contact Information

Updating Company Details

Steps to Updating Profile Company Details:

1. Click on any Company Details field and an inline editable text box will open.

Updating Company Details

2. Enter the updated details and then click the save button.

Updating Company Details

3. If the user decides to cancel the update, during the inline text update, the ‘X’ button can be clicked.

Updating Company Details

Changing Your Outlook Password

Changing Your Outlook Password

1. Click your name in the profile space to open the Profile pop-up menu. Click to select Profile.

Changing Your Outlook Password

2. When your profile page opens, click the Store Outlook Password button located at right in the title bar.

Changing Your Outlook Password

3. When the Store Outlook Password dialog box opens, enter your new credentials (two times) and click Save Changes.

Changing Your Outlook Password

4. Your new password automatically becomes effective.

5. To Cancel changing Outlook Password, click the Cancel button.

Changing Your Outlook Password

Changing Your ArkCase Password

Changing Your ArkCase Password

1. Click your name in the profile space to open the Profile pop-up menu. Click to select Profile.

Changing Your ArkCase Password

2. When your profile page opens, click the Change Password button located at right in the title bar.

Changing Your ArkCase Password

3. When the Change Password dialog box opens, enter your new credentials (two times) and click Change Password.

Changing Your ArkCase Password

4. Your new password automatically becomes effective.

5. To Cancel changing ArkCase Password, click the Cancel button.

Changing Your ArkCase Password

View/Delete Subscriptions

View Subscriptions

1. Click your name in the profile space to open the Profile pop-up menu. Click to select Profile.

View Delete Subscriptions

2. When your profile page opens, scroll down to the Subscriptions section to view all Subscriptions.

View Delete Subscriptions

Delete Subscriptions

1. Click your name in the profile space to open the Profile pop-up menu. Click to select Profile.

View Delete Subscriptions

2. When your profile page opens, scroll down to the Subscriptions section to view all Subscriptions.

View Delete Subscriptions

3. Now delete one row at a time by click the Delete - icon icon or select one, many or all Subscriptions and click the ‘Unsubscribe Selected’ action.

View Delete Subscriptions