New Features – v3.2.0

Home » Support Library » Customer Support » New Features - v3.2.0

Contacts Management

Contacts Management The new People and Organization modules provide flexible contact management functionality. New contacts can be added from Complaints, Case Files, and Forms. Users can merge existing Peoples or Organizations. People(s) can be associated with many...

Enhanced Correspondence Management

Correspondence Management The enhanced Correspondence Management functionality in the Administration module provides users the ability to manage all correspondences template documents and merge term values used in those documents.  In the previous version of ArkCase...

Document Repositories

Document Repositories Features One or many Document Repositories. Each Document Repository has the following nodes by default: Details, Document Table, Participants Table, History, Tags, References, and Notes. Authorized users may view access/permission of the current...

Enhanced Email Functionality

Email Functionality The enhanced email functionality provides users the ability to send emails directly from the ArkCase application, without go to a separate email tool to send an email.  The enhanced email functionality provides the following: Email Templates Email...

Enhanced Calendar Functionality

Calendar Functionality The enhanced calendar functionality provides users the ability to management calendar events for an object.  The calendar event creation flows through a wizard to create your event.  The enhanced calendar functionality provides the following:...

Enhanced Workflow Designer Integration

Workflow Designer The enhanced workflow designer provides users the ability to manage all aspects of design, creating, updating, and enhancing workflow.  The enhanced workflow designer provides the following: Quick Access to workflow designer Version Control of...

Enhanced Report Designer Integration

Report Designer The enhanced report designer provides users the ability to manage all aspects of design, creating, updating, and enhancing canned reports.  The enhanced report designer provides the following: Quick Access to report designer Creating Editing Deleting...

Internationalization

Internationalization The Internationalization functionality provides users the ability to set their preference on language with in the Application.  This functionality allows the user easy access to change the language preference from any page in that application as...

Enhanced Queue Module

Queue Module The enhanced Queue Module provides the ability to configure a queue based workflow around specific states.  This means the queue workflow can be configured to jump to multiple different steps (queues) in the over all workflow from any of the different...

Enhanced User Interface Configuration

The Administration Module has new User Interface Configuration enhancements that will help the Admin user configure many aspects of their ArkCase Application Available UI Configuration Functionalities in the Administration Module: Security - LDAP User Management...

Enhanced Document Management

Document Management The enhanced document management functionality provides users the ability to manage all aspects of a document. The enhanced document management functionalities are as follows: Folders Create Folders Rename Folders Delete Folders Documents Uploading...

Rich Media Support – Video & Audio Streaming

Rich Media Support One of the feature in ArkCase's document management functionality video and audio streaming.  The document management supports many types of rich media, including, but not limited to video and audio files.  ArkCase can then download store, stream,...

Tags Module

The Tags Module enriches your information for future discovery. The Tags Module allows users to search for objects that tags have been added to during the indexing process.  Once the user searches against the tags, the results can be sorted, exported, and hyperlinked...

Log Analytics Module

The Log Analytics Module allows the user the ability to run metrics and adhoc queries/reports against the system logs.  The analytics that can be run are driven by the ELK stack (Elastic, Logstash, and Kibana).