Customer Support Archives

Many people use digital transformation and digital transition interchangeably. However, this is simply incorrect as the two concepts have significant differences. Digital transition is the automation of existing processes, whereas digital transformation refers to more...

FOIAOnline End of Life: How to Prepare Your Organization for a Smooth Transition

On a lazy Wednesday afternoon, the FOIA world registered a significant seismic event. The FOIAOnline EOL was announced, citing cost of maintenance and support of the 20+ FOIA agencies that actively use the software solution. The news barely made a blip on the...

How To Pick The Right FOIA Solution: The Road Less Traveled

FOIA agencies are encouraged to modernize their FOIA solution as the EPA announced the end-of-life (EOL) of FOIAonline. The market has a solid offering. But not all solutions are created equal. Software companies are an interesting breed. They are usually hiring...

When Should You Digitally Transition?

In our previous blog post, we introduced the topic of digitization, and two venues: digital transformation and digital transition. In this, the second in our series of posts on digital transition and digital transformation, we’re going to take a closer look at digital...

Digitization: Transformation or Transition?

Your digitalization should undertake a transitional process that moves in manageable stages rather than a significant and immediate need to jump into its final transformed state. That way, you avoid costly disruptions while allowing your organization to ease into a...