The purpose of this document is to provide guidance for the relative timeline of major milestones in the lifecycle of ArkCase branded product or OEM variations of these product offerings. Included in this document is guidance for product release cycles, how versions...
Customer Support
Home » Support Library » Customer Support
Product Release And Life Cycle
The ArkCase product is typically released on the following schedule: 3-4 releases per year Upon General Availability (GA) of a release (e.g., ArkCase 2020.01), that version is scheduled for deprecation 24 months after GA release date. After deprecation, an additional...
New Customer Sales
New customers must purchase licenses against the most recent release of a product. The one exception to this policy is for situations in which a proposal or bid is issued within 30 days of a General Availability date of a release. In this situation, all purchase...
Definitions
Release: A product release is denoted by a version (e.g. 2020.01) and releases are typically made 3-4 times a year. General Availability: The milestone date for which a product is deemed commercially available. End of Sales: The last day a new license for either a...
Revised Section 508 Edition
The ArkCase VPAT report for accessibility compliance can be made available upon request by emailing support@arkcase2021.arkcase.com for details. ArkCase is being used by various public sector and commercial clients. In addition to supporting the legal...
Contacts Management
Contacts Management The new People and Organization modules provide flexible contact management functionality. New contacts can be added from Complaints, Case Files, and Forms. Features Search for People or Organizations Add new People or Organization from global New...
Enhanced Correspondence Management
Correspondence Management The enhanced Correspondence Management functionality in the Administration module provides users the ability to manage all correspondences template documents and merge term values used in those documents. In the previous version of ArkCase...
Document Repositories
Document Repositories Features One or many Document Repositories. Each Document Repository has the following nodes by default: Details, Document Table, Participants Table, History, Tags, References, and Notes. Authorized users may view access/permission of the current...
Enhanced Email Functionality
Email Functionality The enhanced email functionality provides users the ability to send emails directly from the ArkCase application, without go to a separate email tool to send an email. The enhanced email functionality provides the following: Email Templates Email...
Enhanced Calendar Functionality
Calendar Functionality The enhanced calendar functionality provides users the ability to management calendar events for an object. The calendar event creation flows through a wizard to create your event. The enhanced calendar functionality provides the following:...
Enhanced Workflow Designer Integration
Workflow Designer The enhanced workflow designer provides users the ability to manage all aspects of design, creating, updating, and enhancing workflow. The enhanced workflow designer provides the following: Quick Access to workflow designer Version Control of...
Enhanced Report Designer Integration
Report Designer The enhanced report designer provides users the ability to manage all aspects of design, creating, updating, and enhancing canned reports. The enhanced report designer provides the following: Quick Access to report designer Creating Editing Deleting...
Internationalization
Internationalization The Internationalization functionality provides users the ability to set their preference on language with in the Application. This functionality allows the user easy access to change the language preference from any page in that application as...
Enhanced Queue Module
Queue Module The enhanced Queue Module provides the ability to configure a queue based workflow around specific states. This means the queue workflow can be configured to jump to multiple different steps (queues) in the over all workflow from any of the different...
Enhanced User Interface Configuration
The Administration Module has new User Interface Configuration enhancements that will help the Admin user configure many aspects of their ArkCase Application Available UI Configuration Functionalities in the Administration Module: Security - LDAP User Management...
Enhanced Document Management
Document Management The enhanced document management functionality provides users the ability to manage all aspects of a document. The enhanced document management functionalities are as follows: Folders Create Folders Rename Folders Delete Folders Documents Uploading...
Rich Media Support – Video & Audio Streaming
Rich Media Support One of the feature in ArkCase's document management functionality video and audio streaming. The document management supports many types of rich media, including, but not limited to video and audio files. ArkCase can then download store, stream,...
Tags Module
The Tags Module enriches your information for future discovery. The Tags Module allows users to search for objects that tags have been added to during the indexing process. Once the user searches against the tags, the results can be sorted, exported, and hyperlinked...
Log Analytics Module
The Log Analytics Module allows the user the ability to run metrics and adhoc queries/reports against the system logs. The analytics that can be run are driven by the ELK stack (Elastic, Logstash, and Kibana).
Release v3.1.27
Summary Description Resolution CaseFile frevvo form previous/next tab not working CaseFile frevvo form previous/next tab not working Fixed ArkCase user guide no longer under Help. ArkCase user guide no longer under Help. 404 error page comes up. Fixed Organization is...
Release v3.1.26
Summary Description Resolution Automated Task Routing Approval 1.Log into the application. 2. Navigate to Case Files. 3. Click on change case status button. 4. Select status closed and click submit. 5. Navigate to the automated task. 6. Click on approval routing. 7....
Release v3.1.25
Summary Description Resolution "Upload Picture" button is enabled and can be clicked even though user does not upload any picture 1: Login as user that have permissions to People module 2: Click on People from left side menu. 3: Click on Picture sublink under some...
Release v3.1.24
Summary Description Resolution Create New Organizations or Person Scenario: 1. Log into the application. 2. Click on the New button at the top of the screen. 3. Click on Organization or Person button 4. Insert only Identification Number. 5. Delete inserted...
Release v3.1.23
Summary Description Resolution Created Case is not displayed in the Cases list 1. Log into the application 2. Click on new button 3. Click on case button 4. Fill in the mandatory fields and click save The created case is not displayed in the cases list Fixed Sometimes...
Release v3.1.22
Summary Description Resolution Case/Complaint is not inserted 1: Login as user that have permissions to Cases/Complaints 2: Click on New/Case or Complaint 3: Insert all required fields and save it. Expected result: Complaint/case is successfully inserted and is...
Release v3.1.21
Summary Description Resolution Admin - Create Role / Select Privileges removes all other privileges except for the one that was changed Steps to reproduce: # Login as admin # Open the admin "Create Role / Select Privileges" page # Choose any application role, and make...
Release v3.1.20
Summary Description Resolution Cannot create events Fix create events Fixed Task - Rework details Task module - Rework details node is not working. Error thrown and edit box for entering text is not displayed Fixed Owning Group on Ad Hoc Task cannot be changed...
Release v3.1.19
Summary Description Resolution Fix order of Preference Page List Order of modules should match the module navigation list: Complaints, Case Files, Tasks, People, Organizations, Documents, My Documents, Cost Tracking, Time Tracking. Fixed Tag is not associated...
Release v3.1.18
Summary Description Resolution Labels grid is empty in Admin/Label Configuration 1: Login as user that have permissions to admin module 2: Click on Admin/Application/Label Configuration 3: Filter admin/ English language or any other module Expected result: nothing is...
Release v3.1.17
Summary Description Resolution Subscription search parent type 1.Log into the application. 2. Click on subscription in the sidebar. 3. In the search field insert "Request" and click the search button.When i search with the parent type "request" no result is displayed....
Release v3.1.16
Summary Description Resolution Documents are not displayed in doc grid 1: Login as user that have permissions to Cases/Complaints 2: Click on existing Case/Complaint or add new 3: Click on Documents sublink 4: Right click on Root folder 5: Select New Document and...
Release v3.1.15
Summary Description Resolution Organizations module Nodes Icons New icons for the nodes in the Organizations module should be created Fixed People module Nodes Icons Icons for the nodes in the People module should be created (most of the people nodes are without...
Release v3.1.13
Summary Description Resolution After editing note, the note version is not updated. Also, do not see document version updating. Added note to document, edited note. Does save changes, does not increment version. Also not updating version on documents. Changes are...
Release v3.1.12
Summary Description Resolution Any doc can't be added - Failed to load resource: the server responded with a status of 502 (proxy error) 1: Login as user that have permissions to cases/complaints 2: Click on "Case Files" 3: Open some case. 4: Click on Documents sub...
Release v3.1.11
Summary Description Resolution Technical Debt - Activiti workflow triggers too early on boot When starting Bactes, I can see exceptions in the log coming from Activiti initiated job executions, which in turn invoke Drools rules execution that fail, probably because...
Release v3.1.9
Summary Description Resolution FOIA Ext - FOIA Exemption Report Needs to be fixed FOIA Ext - FOIA Exemption Report Needs to be fixed Fixed FOIA Ext - Sending an email from the system has no title FOIA Ext - Sending an email from the system has no title. The title...
Release v3.2.17
The newest point release of ArkCase version 3.2 was released on November 16th, 2018. This point version is v3.2.17. For more information, please review the release notes below. Ticket ID Summary Description Resolution 6963 Time and Cost Tracking Approval Task...
Release v3.2.16
The newest point release of ArkCase version 3.2 was released on October 10th, 2018. This point version is v3.2.16. For more information, please review the release notes below. Ticket ID Summary Description Resolution 6791 Issue with adding new charge roles...
Release v3.2.15
The newest point release of ArkCase version 3.2 was released on August 27th, 2018. This point version is v3.2.15. For more information, please review the release notes below. Ticket ID Summary Description Resolution 6517 New Cases dashboard widget is not...
Release v3.2.14
The newest point release of ArkCase version 3.2 was released on August 9th, 2018. This point version is v3.2.14. For more information, please review the release notes below. Ticket ID Summary Description Resolution 5476 Translation for Log Analytics Module All...
Release v3.2.13
The newest point release of ArkCase version 3.2 was released on July 17th, 2018. This point version is v3.2.13. For more information, please review the release notes below. Ticket ID Summary Description Resolution 5869 Fallback parent permissions - allow for...
Release v3.2.12
The newest point release of ArkCase version 3.2 was released on June 25th, 2018. This point version is v3.2.12. For more information, please review the release notes below. Ticket ID Summary Description Resolution 6075 "Review Costsheet" (timesheet) task or...
Release v3.2.11
The newest point release of ArkCase version 3.2 was released on June 4th, 2018. This point version is v3.2.11. For more information, please review the release notes below. Ticket ID Summary Description Resolution 5802 Dashboard - Add a Save Prompt Dashboard -...
Release v3.2.10
Summary Description Resolution Holiday Schedule configuration improvements List of holidays should be predefined (US national holidays) Check-box to be added, so the user can choose whether Weekends (Saturday and Sunday) should be calculated as working days. By...
Release v3.2.9
The newest point release of ArkCase version 3.2 was released on May 1st, 2018. This point version is v3.2.9. For more information, please review the release notes below. Summary Description Resolution Horizontal Scroll-bar in expanded view issue When opening...
Release v3.2.8
The newest point release of ArkCase version 3.2 was released on April 11th, 2018. This point version is v3.2.8. For more information, please review the release notes below. Summary Description Resolution Can't delete or edit "*" participant - Could not commit JPA...
Release v3.2.7
The newest point release of ArkCase version 3.2 was released on March 26th, 2018. This point version is v3.2.7. For more information, please review the release notes below. Summary Description Resolution Website URL under user profile Website URL under user profile...
Release v3.2.6
The newest point release of ArkCase version 3.2 was released on March 16th, 2018. This point version is v3.2.6. For more information, please review the release notes below. Summary Description Resolution Add 'protected' flag to lookup entry The 'protected' flag...
Release v3.2.5
The newest point release of ArkCase version 3.2 was released on February 19th, 2018. This point version is v3.2.5. For more information, please review the release notes below. Summary Description Resolution New Task - Must Select an Assignee and Group to Create Task...
Release v3.2.4
The newest point release of ArkCase version 3.2 was released on February 6th, 2018. This point version is v3.2.4. For more information, please review the release notes below. Summary Description Resolution Fix the defects in JS files that prevent them from being...
Release v3.2.3
The newest point release of ArkCase version 3.2 was released on January 25th, 2018. This point version is v3.2.3. For more information, please review the release notes below. Description Resolution User Picker for adding/editing participants in objects should list...
Release v3.2.2
The newest point release of ArkCase version 3.2 was released on January 11th, 2018. This point version is v3.2.2. For more information, please review the release notes below. Summary Description Resolution User ann-acm has null distinguished name and uid This issue...
Release v3.2.1
The newest point release of ArkCase version 3.2 was released on December 27th, 2017. This point version is v3.2.1. For more information, please review the release notes below. Summary Description Resolution User ann-acm has null distinguished name and uid This issue...
Release v3.2.0
The newest release of ArkCase was version 3.2.0. It was released on December 11th, 2017. For more information, please check the "What's New?" section on the ArkCase Product Site.
Release 3.3.11
The newest release of ArkCase version 3.3 was released on July 20th, 2020. This version is 3.3.11. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-9106 Does not display correct Queues for Requests Fixed AFDP-9137...
Release 3.3.10
The newest release of ArkCase version 3.3 was released on June 23rd, 2020. This version is 3.3.10. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-8906 Denying a Request - Shouldn't ask if the user wants to...
Release 3.3.9
The newest release of ArkCase version 3.3 was released on May 29th, 2020. This version is 3.3.9. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-8983 All Information is Gone when double click "New FOIA Request"...
Release 3.3.8
The newest release of ArkCase version 3.3 was released on May 20th, 2020. This version is 3.3.8. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-8906 Denying a Request - Shouldn't ask if the user wants to release...
Release 3.3.7
The newest release of ArkCase version 3.3 was released on April 21st, 2020. This version is 3.3.7. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-8688 When closing a Complaint and Referring Externally Issue...
Release 3.3.6
The newest release of ArkCase version 3.3 was released on April 10th, 2020. This version is 3.3.6. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-8684 Clean scheduled jobs audit events from DB Fixed AFDP-8626...
Release v3.3.5
The newest point release of ArkCase version 3.3 was released on March 11th, 2020. This point version is v3.3.5. For more information, please review the release notes below. Ticket ID Summary Description Resolution 8666 Fix application version in the Admin...
Release v3.3.2
The newest point release of ArkCase version 3.3 was released on October 28th, 2019. This point version is v3.3.2. For more information, please review the release notes below. Ticket ID Summary Description Resolution 7326 Date Time Refactoring on Case...
Release v3.3.0
The newest release of ArkCase is version 3.3, which was released on July 28th, 2019. This point version is v3.3.0. For more information, please review the release notes below. Ticket ID Summary Description Resolution 7331 Generate Invoices and Emailing not...
Release 2020.18
The newest release of ArkCase version 2020.18 was released on January 15th, 2021. For more information, please review the release notes below. Ticket ID Summary Resolution ACFP-403 FOIA: Requests are not shown in ArkCase when created from Portal Fixed ACFP-398...
Release 2020.17
The newest release of ArkCase version 2020.17 was released on November 27th, 2020. For more information, please review the release notes below. Ticket ID Summary Resolution ACFP-368 Remove zip code validation from everywhere Fixed ACFP-358 Uploaded documents...
Release 2020.16
The newest release of ArkCase version 2020.16 was released on November 2nd, 2020. For more information, please review the release notes below. Ticket ID Summary Resolution ACFP-207 Request name not translated in email notification about added note when request...
Release 2020.15
The newest release of ArkCase version 2020.15 was released on October 14th, 2020. For more information, please review the release notes below. Ticket ID Summary Resolution ACFP-186 New Request creation is displaying an error Fixed ACFP-121 Request - Deny -...
Release 2020.14
The newest release of ArkCase version 2020.14 was released on September 28th, 2020. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-9255 Privacy - Appeal Object Type needs to be removed Fixed AFDP-8926 Convert...
Release 2020.13
The newest release of ArkCase version 2020.13 was released on September 3rd, 2020. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-9384 Word Document Header Text Box Removed in Email Attachment Fixed AFDP-9381...
Release 2020.12
The newest release of ArkCase version 2020.12 was released on August 8th, 2020. For more information, please review the release notes below. Ticket ID Summary Resolution AFDP-9158 Portal support for ArkCase Privacy Fixed AFDP-9159 Privacy - ArkCase Backend...
Release 2021.01
The newest release of ArkCase version 2021.01 was released on March 26th, 2021. For more information, please review the release notes below. Ticket ID Summary Resolution ACFP-690 FOIA: Determination Letter - Add New Correspondence Letter Fixed ACFP-689 Viewer:...
Product Supported Browsers
Since Microsoft has announced End of Life support for Internet Explorer, Microsoft Outlines End-of-Support Dates for IE 11 and EdgeHTML Browsers -- Redmondmag.com, ArkCase does not support Internet Explorer. ArkCase does support the latest release of the leading...