Customer Support Archives

VIENNA, Va, September 24, 2021—The ArkCase Freedom of Information and Protection of Privacy (FOIPP) solution is being implemented by Victoria Police of Victoria, British Columbia. The Victoria Police will be using ArkCase’s FOIPP solution to execute an improved,...

Why Canadian Government Agencies Should Consider an Automated ATIP Solution

First published on Armedia.com. Reposted with permission. The Access to Information and Privacy Act (ATIP) of Canada came into effect in 1983. With this act, under the control of a federal government institution, Canadian citizens, permanent residents, or other...

Why Every FOIA Agency Needs A Modern Public Records Software like ArkCase FOIA

Handling public records requests is a complex process that many government agencies are rapidly modernizing given the recent reports of large legal fees associated with withholding. In many agencies, employees are still hunting down paper-based documents from multiple...

Why Agencies Pick Open-Source Case Management Software Over Proprietary Options

Government agencies have shown a firm commitment to implement new, improved, and cost-effective IT solutions. As an example, we have seen an increased acceptance of open-source case management software in government agencies for IT modernization efforts. Recognizing...

ArkCase and Robotic Process Automation

Robotic Process Automation (RPA) is generating a lot of buzz these days. Many predict this to be the next growth area in the IT industry which certainly seems to be the case. Just look at the automation bots around us today that are in daily use – Siri, Google Home,...