Customer Support Archives

Using automation increases your operational efficiency and ensures the consistency of your end-products and services. A study by Unit 4 revealed that globally, office workers spend 69 days a year on administrative tasks, costing companies $5 trillion a year. With less...

Five Key Benchmarks to Grow Your Margins and Accelerate Time-to-Market

When seeking to keep your business running efficiently, it can be an overwhelming task striving to remain ahead of the game. There are five consistent benchmarks that all successful companies adhere to and seek to improve in our experience. Keeping up with...

The 3 Key Benefits of Digitizing Your Document Management

Digital transformation may be the buzzword of the moment but digitizing your business processes is essential if you want to expand and grow. It increases productivity and cuts costs across nearly every aspect of your organization. If you’re not using some form of...

How do you know you need Digital Transformation?

Many people use digital transformation and digital transition interchangeably. However, this is simply incorrect as the two concepts have significant differences. Digital transition is the automation of existing processes, whereas digital transformation refers to more...

FOIAOnline End of Life: How to Prepare Your Organization for a Smooth Transition

On a lazy Wednesday afternoon, the FOIA world registered a significant seismic event. The FOIAOnline EOL was announced, citing cost of maintenance and support of the 20+ FOIA agencies that actively use the software solution. The news barely made a blip on the...